Privacy Policy

Who we are

ChrissieAI is a professional AI-powered video creation service. Our website address is: https://www.chrissieai.com

What we offer

We provide professional video creation services and digital art products. Our offerings include:

• Custom AI-powered video creation
• Digital art for purchase and download
• Professional creative services
• Online payment processing for services and products

SMS Communication Policy

When you provide your phone number through our contact form, you may opt-in to receive text messages from ChrissieAI. These messages may include:

• Project updates
• Video preview notifications
• Meeting reminders
• Creative collaboration updates
• Order and payment confirmations
• Digital product delivery notifications

You can opt out of these messages at any time by replying ‘STOP’. Message and data rates may apply.

E-commerce and Payment Information

When you make a purchase on our site:

• Payment processing is handled securely through our payment processor(s)
• We never collect, store, or maintain complete credit card numbers
• We only store the last four digits of credit cards for reference purposes, if provided by our payment processor
• Transaction records are maintained without sensitive payment details
• All payment processing occurs on our payment processor’s secure servers
• We maintain records of transaction amounts, dates, and order details for accounting purposes

Digital Products

For digital art and products

• Upon successful payment, you’ll receive secure download access
• Download links may have expiration dates and attempt limits
• Products are for personal use unless otherwise specified
• We maintain records of purchase and download history
• Digital products are non-refundable once downloaded
• Technical support is available for download issues

Order Information

We store the following information for orders:

• Name and contact details
• Billing address
• Last four digits of payment method (if applicable)
• Purchase history and transaction amounts
• Digital product download history
• Communication preferences
• Service agreement details

Media

We handle various types of media including video files, digital art, and promotional content. When you share media with us:

• We store it securely for project purposes
• We protect any private or unlisted content
• We only share content with your explicit permission
• We handle all project files with appropriate security measures

If you upload images or videos to the website, be aware that any embedded location data (EXIF GPS) should be removed before uploading.

Cookies

When visitors interact with our website, we use cookies to:

• Improve website functionality
• Enhance user experience
• Remember basic preferences
• Maintain shopping cart contents
• Process secure payments
• Track order status

These cookies may include:

• Essential cookies: Handle basic website functionality, security features, and navigation preferences
• Analytics cookies: Help us understand how visitors use our site
• E-commerce cookies: Maintain shopping cart and order processing functionality
• Media cookies: Enable proper display of video content and remember playback preferences

All cookies are used in accordance with current privacy regulations. You can control cookie settings through your browser preferences.

Embedded content from other websites

Our site includes embedded video content from platforms like YouTube. When you view these embedded videos:

• The video platform may collect data about your viewing
• Their own cookies and tracking may apply
• Your interaction with the videos may be monitored by these platforms
• Their privacy policies will apply to any such data collection

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We take your privacy seriously and limit data sharing to essential business operations:

• Payment processors for handling transactions
• Video hosting services for content delivery
• Essential service providers for website functionality
• Project collaboration tools when necessary
• Financial institutions for payment processing
• Shipping partners (if applicable)

We never sell your personal information and only share data necessary for providing our services and products.

How long we retain your data

We retain different types of data for varying periods:

• Project files are retained according to our service agreement
• Contact information is kept for ongoing client communication
• Website usage data is retained for 12 months
• Payment and order records are kept for 7 years per tax requirements
• Digital product purchase records are maintained indefinitely
• SMS notification opt-in/out records are maintained for compliance

Your rights

You have the right to:

• Access your personal data
• Correct any inaccurate information
• Request deletion of your data (where applicable)
• Withdraw consent for marketing communications
• Receive your data in a portable format
• Lodge a complaint with relevant authorities

Additional information

• For technical support or billing questions: help@chrissieai.com
• For privacy concerns: privacy@chrissieai.com

Changes to this policy

We reserve the right to update this privacy policy at any time. Major changes will be communicated through our website or email notifications.

Last updated: 12/18/2024